- Overseeing a team of 4 Customer Service Agent.
- To meet and sustain targets by providing accurate & timely analysis.
- To conduct call monitoring and evaluation.
- To provide timely feedback to stakeholders.
- To perform variance reporting.
- To ensure implementation of action plan.
- To track compliance of corrective actions.
- Nationality : Japanese Native
- Language :
> Japanese native + business level
> English internal communication level
- Education Background :
> Degree in any discipline
> Diploma holder require at least 5 years of working experience
- Experience : At least one year of Customer Service working experience
- Require Skill : Basic PC skills
- Others :
> Good time management
> Able to work under pressure
> Good Analytical Skills